Quality Management System
The Port Authority and Tarragona Cruise Port have implemented a Quality Management System (QMS) aimed at managing the processes and the resources needed to contribute value to its activities and to increase customer satisfaction, both internal and the external ones, by applying the system effectively, with the goal of continuous improvement and ensuring conformity with customers’ requirements as well as applicable legal and regulatory requirements.
The Port Authority of Tarragona and Tarragona Cruise Port are fully aware of the challenges it must face to remain competitive in a global economy, while also addressing the need to protect the environment and use energy resources responsibly. For this reason, one of its permanent objectives is to strive for excellence in quality, environmental, and energy management within the scope of the Port of Tarragona.
Currently, Tarragona Cruise Port is in the process of implementing and certifying its management systems in accordance with ISO 9001 (quality) and ISO 14001 (environmental management), thereby reinforcing its commitment to continuous improvement, sustainability, and stakeholder satisfaction.